• bsi-innovation
  • bsi-learning
  • bsi-people
  • bsi-wealth

It’s all about CX – listen to your unhappy customers

“Your most unhappy customers are your greatest source of learning.”

The customer experience is key to retention.

Gates keeps it simple when he says: 

Listen to your customer – Your customers want you to recognise that they have a voice. Tney want you to take action when they tell you about something that they don’t like. 

Posted on June 21, 2020

Leave a Reply

Your email address will not be published. Required fields are marked *


Contact us today to find out how we can make your business grow!
Ph: 02 9126 9100  Email: info@bsi.com.au
Level 9, Angel Place,123 Pitt Street
Sydney NSW 2000

© Copyright 2020 BSI