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It’s all about CX – listen to your unhappy customers

“Your most unhappy customers are your greatest source of learning.”


The customer experience is key to retention.

Gates keeps it simple when he says: 

Listen to your customer – Your customers want you to recognise that they have a voice. Tney want you to take action when they tell you about something that they don’t like. 

Posted on June 21, 2020

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