It’s all about CX – exceed expectations
Jeff Bezos – Don’t Stagnate
”We treat our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”
“Good enough is not good enough – exceed expectations”
It’s all about improving the customer experience in any way that you can.
If you don’t strive to improve, you become what Bezos refers to as a Day 2 company. This is a business that’s declining towards an eventual total failure.
We want to make money when people use our products – not buy our products .