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The 30 needs of your customer


Larry Kim shares a piece on Bain & Company’s research identifying 30 fundamental attributes that drive consumer decision making. 

https://www.business2community.com/infographics/30-things-your-product-absolutely-needs-02188663/amp


The research pontificates that the more attributes you have up the “ladder” the greater your customers‘ loyalty.


Which attributes does your product or service have? 


Posted on April 7, 2019

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